About Us

Privacy policy

Last updated: August 2026. This policy is provided as a general guide for our customers. We recommend having it reviewed by a legal professional to ensure it fully meets the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles for your specific circumstances.

Who we are

This website is operated by Zenith Sales & Calibrations Pty Ltd, trading as Independent Scale Service ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect the personal information of visitors and customers of independentscale.au.

Information we collect

When you place an order, request a quote, or book a calibration service, we may collect information such as your name, business name, email address, phone number, billing and delivery address, and order details. Payment information is processed securely through our checkout provider and is not stored on our servers. If you use our live chat feature, we may also collect the content of your conversation with our support team.

How we use your information

We use the information we collect to process and fulfil orders, arrange calibration and repair services, respond to enquiries via live chat or contact forms, provide customer support, and communicate with you about your order or service booking. We do not sell your personal information to third parties.

Cookies

Our store uses cookies necessary for core functionality, such as keeping items in your cart and enabling secure checkout. These are standard to operating an online store and do not track you across other websites.

Third-party service providers

We use Shopify as our e-commerce platform to power our online store, and a live chat provider to enable customer support conversations. These providers may process your information solely to help us operate our store and provide support, and are bound by their own privacy and security obligations.

Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, using secure systems provided by our e-commerce and payment platforms.

Your rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, and request deletion of your information where we are not required to retain it (for example, for accounting or legal purposes). To make a request, please contact us using the details below.